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Updated May 24, 2018
Controller of your Personal Data: Fiskars Group
We may process your data based on one of three main legal grounds: (1) your consent; (2) any contract between you and us; and (3) our legitimate interests.
We collect your personal data based on one or many of the following legal bases:
You have a right to withdraw your consent to the processing of your personal data, at any time, by contacting Customer Service. Please read more here.
We collect the following information:
Please note that we do not collect any payment information. All payment data are processed by authorized third party payment services providers.
We may collect personal data either directly from you, automatically from your devices that interact with our services, or from third party sources as described below. Information collected directly from you:
We may use third party service providers for payment processing, in which case you will be directed to the relevant third party service provider's website which is subject to that third party service provider's terms and conditions. Fiskars does not store credit card information.
Summary We collect your personal data in order to offer you our products and services in the best possible way; to create a smooth shopping experience; and to operate and maintain our websites and services effectively. We use the collected information for the following purposes:
We may process your personal data for the following purposes:
I. Offering products, marketing and personalizing
We want to offer you the most interesting products and services and therefore we may analyze your interests, preferences and needs.
We may process your personal data to manage our relationship with you, in the context of marketing and sales purposes as follows: managing the customer relationship lifecycle, customer segmentation and improving effectiveness.
Your personal data may be processed for the purposes of informing you about our products and services, announcing any new product or service launches or benefits available to you, and concluding market surveys, provided that we have first obtained any necessary consent, where required for such use, in accordance with the applicable law. Such marketing may be carried out as follows:
II. Customer loyalty programs and other user accounts
If you have registered with a customer loyalty program, or created a user account to any of our websites, we may process your personal data for the purpose of providing you with the benefits and services available under our customer loyalty program and informing you of any changes.
III. Customer service
We may process your personal data for the purpose of providing personal and customized services when you contact our Customer Service team.
Our Customer Service team may process your personal data if you contact them. Your calls to the Customer Service team may be recorded, in which case you will be informed of such recording beforehand. We may connect the personal data collected by the Customer Service team with other personal data, such as your purchase history, which enables us to provide you with as efficient and personal service as possible.
Your personal data may also be processed for warranty-related activities, such as activating the warranty, claims related to warranties and registering additional warranties for certain items.
IV. Product and services development and anonymized reporting
Product and services development is essential to us and enables us to provide our customers with ever better, more innovative and user-friendly products and services.
We may process your personal data and account details to both improve our existing products and services, and to develop new ones. We may connect any feedback and communication received from you with your account.
We use anonymized data for reporting purposes. Such data have been anonymized and cannot be used to identify you. We use such data to analyze the realization of our commercial objectives, such as effectiveness of our product campaigns. Such anonymized data may contain:
If you have ordered products or services from any of our web stores or physical stores, we may process your personal data for the purposes of processing your order(s).
Payment details are not stored in our systems. Instead, payment data are provided by you directly to our third party payment services providers.
VI. Detection, investigation and prevention of unlawful activities
We may process your personal data for the purposes of detecting, investigating and preventing unlawful activities. We may provide your information to law enforcement authorities based on their request, or based on a legal basis defined in any applicable law for prevention and investigation of fraud and other unlawful activities. We may disclose your personal data to any party in response to an order from a court of competent jurisdiction.
VII. Identifying users
We may identify you for the purposes of providing you with more personalized and customized services, and a better experience.
We may identify your online activities based on cookies. Read more on cookies we use. In mobile applications and web stores, we may identify you based on your log-in details.
Identifying you in any of our physical stores requires your name and postal address and possibly ID verification.
VIII. Lotteries and competitions
In case you have given us your consent for direct marketing, we may provide you invitations to lotteries and competitions.
If you participate a competition or lottery in our stores, the data you have provided will be processed only for the purposes of organizing and administrating the lottery or competition as well as communicating with you, if you are the winner. Your data is stored for an appropriate period after the lottery or competition enabling us to contact the winner and choosing a new winner, if needed. After this your personal data submitted for the lottery or the competition shall be deleted.
Your data are stored as long as your online account is valid, plus the applicable period for limitation of legal claims, and any additional periods required or permitted under applicable law. Remember to update your information if any material changes occur.
If you have created an account to any of our webstores or loyalty programs, your personal data will be retained until such time as you either terminate the account, or request that your data be deleted. To ensure that you receive news, offers and other information you are interested in, you may be asked to update your data once in twelve (12) months when you use your webstore account or when you purchase products in any of our local stores.
We do not disclose your data to third parties, except for processors and approved third parties, in accordance with applicable law. We do not sell, lease or rent your data. Your data are adequately protected if transferred internationally. We may provide your data if needed for lawful requests, fraud combating, mergers or acquisitions or protection of our interests.
We disclose your personal data only to the parties indicated below and for the following reasons only:
Product orders will only be accepted by us if the consumer is 18 years old or more. Therefore we do not seek to collect personal data of children.
We have created appropriate safeguards to protect your personal data. We have implemented both technical and organizational safety measures, and only certain restricted personnel are permitted to access your data. However, you should always be careful when transmitting your data via internet, as the transmission of data to our website will be at your risk.
We have implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of processing, in accordance with applicable law.
We maintain a variety of physical, electronic, and procedural safeguards to guard your personally identifiable information. Specifically, we use commercially accepted procedures and systems to protect against unauthorized access to our systems. Only our appointed personnel and third party companies operating on behalf of us or on our assignment (referred to as "Authorized Third Parties") are entitled to access or process your personal data.
All persons processing such data must receive individual accreditation. Different levels of access have been created based on the type of data a person needs to access or process according to his/her job description. Our systems are fire-wall protected. Manually stored and processed documents which may contain your personal data are stored in locked and fireproof premises. Only specifically authorized personnel of ours or Authorized Third Parties are entitled to access such premises or process such data. All Fiskars personnel or personnel from Authorized Third Parties who are granted access to your personal data are required to keep such data confidential.
Unfortunately, the transmission of information via the internet is never completely secure. Although we will implement all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Subject to applicable law, you may have the following rights with respect to the processing of your personal data:
Please note that upon exercising any of the rights listed below, you may be requested to provide additional information for identification purposes. Such additional information shall not be used for any other purpose and will be removed after successful identification.
Please note that certain features on our website are offered by third parties and the third party privacy policies apply.
Our websites and services use options which enable you to share content on social media, such as Facebook's "share" button. Such options are provided directly by the third-party service providers (e.g., Facebook, Twitter, Instagram, Google+, etc.). Each such third-party service provider may collect personal data regarding your visits and interaction with its services, based on its own policies and rules concerning data privacy.
Fiskars cannot be held liable for any privacy policies or terms and conditions concerning data privacy of such third parties.
In general privacy issues, in issues relating to your account or to opt out from marketing messages, please contact our Customer Service: